Writing A Customer Service Manual

Writing A Customer Service Manual-64
Let's say a new employee is chronically late for work, for example.When you have an existing policy on tardiness, your manager will not have to make judgment calls on the spot. A written policy avoids the uncomfortable situation in which one manager excuses a chronically late employee while another manager fires a chronically late employee.As a piece of required reading for all employees, it states business goals and policies and communicates appropriate standards of action and behavior for all employees.

Essentially, your policy and procedure manual is really about good communication. Your employees need to know what you expect of them.

Your supervisors need a manual to reference for managing day-to-day business processes.

The two terms are often used interchangeably, but there are key differences between the two.

A policy states what management wants employees to do, and a procedure describes how that task should be done.

Does your business have a policy and procedures manual that covers company rules and employee guidelines? It is a straightforward process, and once you have a workable template in place, you will be able to make revisions and updates as your company changes and grows.

An effective policy and procedure manual is an essential management tool.

New workers will use the manual to help them get up and running in a timely manner.

An effective manual describes critical daily tasks that must be accomplished for your business to run safely and efficiently.

More than just a list, the manual also should provide details on things are done the way they are done.

Now, you may be wondering what the differences between policies and procedures are.


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