Training For Customer Service Specialists Case Study

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investment that created constant tension between time spent on training and time spent in front of prospective clients.

So when Insperity's sales training team saw the opportunity to optimize on both fronts with mobile training, they jumped on it.

And with the added support of Articulate's solutions provider.

"Articulate's online community is like no other we've seen," said Chris.

Because staff can take the training series on both mobile devices and desktop computers, the company saves significant costs on travel and accommodations associated with traditional training methods.

What’s more, Articulate Storyline has made it easy for a team of designers with varying experience levels to expand the series.

And we do it with just one project manager and four developers.

We're now able to deliver five times the amount of content since starting to transition to background before using Storyline," notes Macaulay Trenchard, a learning and development team member.

In fact, the company's online university logs about 50,000 learning sessions a month. "Until three years ago, we trained employees in classrooms at a massive expense," Richard notes.

"Now, we can deliver the online and mobile courses to the right people at the point of need anywhere around the globe on a huge scale.


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