Smart Problem Solving

When drafting your goal, try to answer the five "W" questions: Imagine that you are currently a marketing executive, and you'd like to become head of marketing.

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We all need support and assistance in achieving our goals, but it's important to retain control over them.

So, make sure that your plans drive everyone forward, but that you're still responsible for achieving your own goal.

One way of solving problems is this five step method: The first stage of the 5 step problem solving model – Define exactly what the problem is.

Be clear and specific as to what exactly the problem is, when it happens, how often, what effect is it, what is the deviation from standard? Think of at least 2 or 3 possible methods that you might use to identify what went wrong.

The 5 Step problem solving approach assists in the identification and elimination of root causes to problems, but what is a problem? It is something that wasn’t expected and could be something like, poor on time delivery, poor quality, taking too long in the process, poor information flow, re-entering data in a spreadsheet, correcting a mistake, high internal scrap.

It can be absolutely anything that creates an output that is not to plan.

Maybe you see little improvement in your skills or achievements when you reflect on the last five or 10 years.

Or perhaps you struggle to see how you'll fulfil your ambitions during the next few years.

Examine your list of possible strategies from section 2, and choose the one that seems to fit best for the problem at hand.

Work the strategy, which you chose in step 3 and determine whether your team found the cause. Measure the process outputs, and if the problem has gone, you are done!

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