By default, brands with equal overall satisfaction ratings are sorted by the mean overall satisfaction score as rated by consumers.
You can click the arrows at the top of any column in the table to sort by the results in that column.
Optus finished in third place, scoring four stars for overall satisfaction, with four stars for value for money, plan flexibility and billing.
Telstra and Optus both received just three stars for customer service, while Optus also scored just three stars for network coverage.
If your business requires overseas travel, then Vodafone $5 per day roaming is also activated on all business mobile plans.
Tablet data plans are also available to Vodafone business customers on both a device-on-a-plan and SIM-only basis.This year’s survey identified customer service (30%), network coverage (22%) and value for money (21%) as the biggest drivers of satisfaction for business phone customers, with plan flexibility (15%) and billing (11%) less important.Almost two-thirds of respondents (65%) have remained loyal to a single provider, but 63% agree they could probably find a better deal by shopping around.Plans can be bundled to save up to 20% on fees, and businesses with 10 or more connections will receive their own Australian-based Personal Account Manager.If you’re looking for a phone package, Vodafone’s Red mobile plans begin from per month, and include unlimited standard talk and text in Australia, plus monthly data.Canstar Blue research finalised in June 2019, published in July 2019. So, when it comes to picking a new phone and plan for your business, you can’t afford to take any chances – the last thing you’ll want is clients hanging up on you!But how do you know which mobile service provider and plan best meets your specific business needs?Still, with survey respondents splashing out an average of 8 a month on their business phone plans, it pays to give a little more thought to where you’re spending your company’s money.Taking a quick 20 minutes to look through the deals available to your business could save you hundreds or even thousands of dollars (if you pay for several phones) every year – plus make life easier for you and your employees.When asked why they have always been with the same provider, 36% of respondents who have never switched said they wanted to keep their current provider’s network coverage, with another 36% stating that they believe their plan offers good value for money.However, 18% admitted they just don’t have the time to look around for a better deal, while 6% say they are always convinced to stay!