Outsourcing Case Study Failure

Today companies go through changes more rapidly than they did 20 years ago.This creates needs for new best practices and processes to effectively manage employees through changes.

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Project management and change management are two very distinct disciplines.

Even with their differences in approach and execution, they are also interlinked and must be aligned.

They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. The goal of this thesis is to develop a tool for analyzing the risks associated with outsourcing decisions for corporations.

The typical FMEA was researched and analyzed for its ability to be an effective tool in outsourcing risk decisions.

Despite the development, most change programmes remain poorly planned with lack of formal processes.

In many instances, communication and employee involvement can bring you far but when it comes to the actual change management, a programme with no formal process is more likely to fail.

A need arose for a tool to standardize the process of choosing a supplier and help the decision team consider more aspects than the bid price.

The thesis explores the current methods of choosing suppliers to outsource, as well as issues and risks that need to be considered in the decision.

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This need gave the opportunity to develop a tool based on Failure Mode and Effect Analysis (FMEA).


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