Paul curries favour with people of influence, bribing them with money and alcohol, seeking to maintain sufficient influence to keep his family safe.
When the UN forces attempt to evacuate a group of refugees, including Paul's family, Gregoire betrays them by informing Interahamwe of the evacuation, and they are ambushed and forced to turn back.
In a last-ditch effort to save the refugees, Paul pleads with General Bizimungu for assistance.
However, when Paul's bribes no longer work, he blackmails the general with threats of him being tried as a war criminal if he doesn't help.
Soon afterward, Paul's family and the hotel refugees are finally able to leave the besieged hotel in a UN convoy.
In the early 1990s, Hutu extremists within Rwanda's political elite blamed the entire Tutsi minority population for the country's economic and political problems.
Tutsi civilians were also accused of supporting a Tutsi-dominated rebel group, the Rwandan Patriotic Front. Hutu extremists belonging to the Interahamwe militia launched plans to destroy the entire Tutsi civilian population.
Tensions between the Hutu and Tutsi peoples lead to a genocide in Rwanda, where corruption and bribes between politicians are routine.
Paul Rusesabagina, manager of the Hôtel des Mille Collines, is Hutu, but his wife Tatiana, is Tutsi.
The film also won a number of awards, including those from the Berlin and Toronto International Film Festivals.
On 11 January 2005, the Original Motion Picture Soundtrack was released by the Commotion label.