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Mc Donalds appropriately forecasts the demand of customers for overcome the shortage of products and materials.While making forecasts, the following things are also kept in mind such as facility capacity, facility layout and workforce etc.
We have taken Mc Donalds as an example in our discussion.
Firstly the main responsibilities of facilities operational managers are discussed in the context of Mc Donalds.
Facilities operations management is one the strategic area of a business to for quality running of its operations and for gaining a sustainable advantage.
In our discussion firstly we have tried to discuss the basic criteria which an organization needs to have to proper manage its facilities operations.
The basic reason for the need of effective management of facilities and operations is that the customers and employees are the most important assets of a company.
In our discussion, we will review that how Mc Donalds is managing its facilities and operations to survive in competitive environment of today’s world.Mc Donalds is very conscious about the food safety and quality and therefore it hires those managers which are leaders and controllers.Managers checks daily the temperature of the food and it is mandatory for every manager to check the staff working on production in terms of health and safety hazards.(Mc Donald Official Website, 2009) The major responsibilities of a facilities manager towards customers using the facility are: Good Customer Service Customer Satisfaction Customer Retention Customer Empathy All these responsibilities are applied through employees at the front end to ensure that good customer experience of using the facility.Facilities managers first of all operate and monitor all the raw materials and products across the supply chain.The Major responsibilities of facilities manager for the staff is that facilities manager should ensure that the quality of the output of facilities be maintained by the staff working on it.There is should be proper quality reviews and checks by the operations manager on the staff to reach this goal.Funding agencies are actually those agencies that provide capital to the company to run its operations and facilities.They also help the company in different pilot projects and research.It is mandatory for the staff of the Mc Donalds to have health check up.(Mc Donalds Official Website, 2009) The main responsibilities of a manager towards staff are: Quality Checks and Balances Ensuring the better customer service and customer empathy Staff Management and Job Rotations Staff Motivation If we analyze Mc Donalds in this scenario, then the facilities managers are trained with thinking that people are very important for Mc Donalds.