Establishing the strategic direction and vision for the organisation involves influencing people to follow that direction and share the same vision.Management is also about controlling the human resource processes, the human resource systems, and the human resource structure of the organisation in order to make it more adaptable to change in its internal and external environment.
Harvester Restaurant is a wholly owned brand within the Forte Restaurants Division and was recently purchased by the Bass Group (Ashness and Lashley, p. By 1995, it had 78 chains of restaurants around the United Kingdom.
Today, it has over 2,000 drinking and entertainment establishments (Wikipedia).
Usually, it causes the flow of real communication which results to the identification and resolution of problems.
In a hierarchical structure however, there is a greater chance that conflict would occur. The present management setup has instilled a culture not bent on proactively managing the focus on guests.
The restaurant unit manager reports directly to a regional manager.
Four regional managers are directly accountable to the operations managers (north and south divisions) while the operations managers report to the managing director.
This structure produced five layers between the customers and the managing director.
The management team then became aware of the new emerging demands and discerning attitude of customers.
Today’s organisational structures need to have collaboration between willing and motivated parties in order to effect changes.
The problem then is that in this structure, senior level managers are better at telling people what to do than at getting employees to collaborate and made significant contributions. The organisation itself was too dependent on their managers for decisions.