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A leader in transportation and logistics services for over 70 years.Founded in 1945, they specialize in high value transportation, warehousing & distribution, office & facility relocations, data center migration & deconstruction, and rigging & installation.
As production volume increased, so too did the logistical challenges of ingredient lot traceability, shipping, inventory management, and data reporting to the new investors.
Inconsistent Data Leads to Faulty Decisions At the time, Cypress Grove was operating on an outdated version of Microsoft’s Dynamics NAV ERP solution.
While this process formerly took days to clearly communicate between parties, it is now done instantly in Striven.
Our system easily adapted to their process and unique division needs.
And through their long-term partnership with Bizowie, they can be confident that as they grow, Bizowie will be there to provide top-tier support and customization assistance.
“A month down the road, we have received more feature releases than we had received in the past year from our previous provider”, said Julius Hart, managing director of Lenses Online.A key part of this process would be upgrading from an internally-developed order processing system to a more robust ERP.Facing unique challenges presented by a successful business with high order volume, over 1,000,000 distinct SKUs in inventory, reporting needs specific to the optometric industry, and a 24/7 business model, Lenses Online turned to Bizowie to provide a fully-customized solution to meet its needs.Established in 2006 by a group of optometric professionals, Lenses Online differentiates themselves by offering overnight or second-day delivery by priority courier, top-tier customer service, and some of the best prices in the market.As Lenses Online grew, their management team looked for ways to increase efficiency, automate critical processes, and continually improve the already high level of service they were providing their customers.Today, the company’s entire operation is running more efficiently.Their ability to make decisions in real time has increased, their processes are streamlined, and they are able to exceed customer expectations from the sales process through scheduling and delivery.They added their sales team to Striven, moving all quotes and orders within the system and began managing client approvals through the Customer Portal.With this change, they could have a fully executed copy of each order, with all terms and conditions stored inside it.“I believe this is due to the forward thinking and continuous development we see coming from the Bizowie team.We have seen immediate economic benefit for our business in terms of productivity from our warehouse staff, eliminated processing errors, and better stock control.” Through Bizowie’s modern software, integration with US and New Zealand-based vendors, powerful just-in-time reordering and warehouse management capabilities, and flexible customer service, the Lenses Online team can focus on what’s important: their customers.