Demonstrate Problem Solving Skills

You will discover, as you read through our pages on problem solving, that the subject is complex.However well prepared we are for problem solving, there is always an element of the unknown.We are constantly exposed to opportunities in life, at work, at school and at home.

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Problem solving involves overcoming the barriers or obstacles that prevent the immediate achievement of goals.

Following our examples above, if you feel hungry then your goal is to eat.

A lot of the work in problem solving involves understanding what the underlying issues of the problem really are - not the symptoms.

Dealing with a customer complaint may be seen as a problem that needs to be solved, and it's almost certainly a good idea to do so.

The approach referred to is generally designed for problem solving in an organisation or group context, but can also be easily adapted to work at an individual level at home or in education.

Trying to solve a complex problem alone however can be a mistake.

A barrier to this may be that you have no food available - so you take a trip to the supermarket and buy some food, removing the barrier and thus solving the problem.

Of course for the CEO wanting to increase profits there may be many more barriers preventing the goal from being reached.

The employee dealing with the complaint should be asking what has caused the customer to complain in the first place, if the cause of the complaint can be eliminated then the problem is solved.

In order to be effective at problem solving you are likely to need some other key skills, which include: It is worth also considering our own view of what a problem is.


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