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Purchased minutes are available in perpetuity and never expire.There are no long-term contracts, so when you run out of minutes, you can simply walk away.
However, it is worth noting that those services are based on monthly subscriptions rather than prepaid packages of minutes.
Overall, there were few significant limitations we found with Tele Direct.
Tele Direct provides services in multiple different languages.
Many call centers only support English and Spanish, but Tele Direct employs agents that speak several languages.
We quickly connected to a representative who walked us through a few questions to learn more about our business and what we needed in a call center.
We were then transferred to a sales specialist who discussed Tele Direct's services with us in more detail and explained the onboarding process.
Many other call centers and answering services we reviewed use incremental billing, which can significantly inflate usage levels by rounding up the amount of time used.
Tele Direct does bill for agent work time after a call, meaning any time an agent is working on your account (whether they're connected to a caller or not), you are billed.
For example, call recordings are useful for listening in and ensuring agents are performing up to standards.
Some of the call center services we evaluated include this feature at no additional cost – the same goes for text message notifications, which also cost extra with Tele Direct.